Privacy Policy

Effective Date: October 25, 2018

One Can Help, Inc. (“One Can Help,” “we,” or “us”) respects the privacy of volunteers, court colleagues, donors, website visitors, and other individuals. This Privacy Policy describes how we collect, use, and share information in connection with our website . It also explains your rights and choices with respect to such information.

Please read this Privacy Policy carefully and let us know if you have any questions. By visiting or using the Website, clicking “I agree” or any other button indicating your acceptance of this Privacy Policy, or otherwise providing information to One Can Help, you are consenting to the collection, use, and sharing of your information as described in this Privacy Policy.


We and our service providers collect a variety of information through the Website, including:

  • Information contained in an application. We collect information when you apply for assistance from One Can Help through our Website. This may include your name, email address, phone number, relationship to your client, and information about the requested services (including prior attempts to obtain the requested services, the cost of services and vendor, how your client entered the court system, court name, caregivers benefitting from the services, demographic information regarding the client, whether your client was in foster care previously, whether you previously received funds from One Can Help, and the primary issues impacting your client). We request that you do not submit the name of your client or any other identifying information regarding your client through our application form. In certain cases, we may request additional information regarding your client to fulfill your request for assistance.
  • Donor information. We collect information when you donate to One Can Help through our Website. This may include your name, address, email address, donation amount, donation frequency, and payment information.
  • Information from our email list or event sign-up. We collect information when you join our email list or register for a fundraising event. This may include your name, email address, and job title.
  • Information you submit when you contact us. We collect information when you use the “Contact” feature of our Website. This may include your name, position, email address, and phone number.
  • Information collected automatically. We or our third-party service providers may automatically receive and record certain information when you use our Website. For example, this may include your device’s IP address, user-agent string, information about your use of the Website during your current session and over time (including the pages you view and the files you download), the date and time of your visit, links you click, searches conducted, the website visited before navigating to the Website, social media referrals used to find the Website (such as Facebook and LinkedIn), what payment portal you use (such as Paypal), your software and hardware attributes (including browser and operating system type and version), and your general location inferred from IP address. To obtain such information, we or our third-party service providers may use the following technologies to recognize your device and collect information about your usage of the Website:
    • Server logs. When you use the Website, we automatically receive and record certain information from your computer (or other device) and your browser. To obtain such information, we may use server logs or applications that recognize your device and gather information about its online activity.
    • Cookies. We also use cookies on the Website. Cookies are small files that are stored on your device by your web browser. A cookie allows us to recognize whether you have visited before and may store user preferences and other information. If you are concerned about having cookies on your device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your device. However, if you choose to block or delete cookies, certain features of the Website may not operate correctly.
    • Web beacons, tags, pixels, and similar technologies. The Website or the emails that you receive from us may use an application known as a “web beacon” (also known as a “tag” or “pixel”) and similar technologies. Web beacons are small strings of code that provide a method for delivering a graphic image on a web page or in an email message for the purpose of transferring data. For example, it may allow an email sender to determine whether a user has opened a particular email.

We may combine information collected through the Website with information that we collect in other contexts, such as information from mail-in donations, email communications, phone calls, and social media interactions with you. We will treat such combined information in accordance with this Privacy Policy. WE NEVER SELL THE INFORMATION THAT WE COLLECT.


We and our service providers use the information that we collect for a variety of purposes, including:

  • Providing our services to you. To provide our services to you, review and evaluate applications for assistance, fulfill requests for assistance, process donations, respond to your requests, fulfill the terms of any agreement you have with us, and for other purposes related to managing our organization or providing our services.
  • Communicating with you. To communicate with you regarding your application, donation, or other request and to provide important updates regarding our Website and services.
  • Sending newsletters or promotional communications. To send you newsletters or other promotional messages regarding our Website, our organization, and our events.
  • Conducting analytics and improving our services. To count and recognize visitors to the Website, analyze how visitors use the Website, improve the Website, and conduct analytics, including as described in the section below titled “Third-Party Analytics.”
  • Compiling aggregated and de-identified information. To compile aggregated and de-identified statistics or reports that we may share with third parties.
  • Legal purposes. For legal or other necessary purposes, including as described below in the section titled “How We Share information.”


We share information with third parties for a variety of reasons, including as follows:

  • Service providers. We use third-party service providers to help us manage and improve our Website. These service providers may collect and use your information to assist us in achieving the purposes discussed in this Privacy Policy. For example, we may use third parties to send emails on our behalf, perform data storage and processing services, process donations, and perform analytics, including as described in the section below tiled “Third-Party Analytics.”
  • Third-party plugins. The Website may integrate certain third-party plugins (such as a Facebook “like” button, Twitter “follow” button, and Instagram and LinkedIn plugins). Even if you do not click on these plugins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie or use similar tracking technologies. These plugins are governed by the privacy policy of the company providing them.
  • Legal purposes. We may use or share information with third parties when we believe, in our sole reasonable discretion, that doing so is necessary:
    • To comply with applicable law or a court order, subpoena, or other legal process;
    • To investigate, prevent, or take action regarding illegal or prohibited activities, suspected fraud, violations of our rules or terms and conditions, or situations involving threats to other individuals, our property, or the property or physical safety of any person or third party;
    • To establish, protect, or exercise our legal rights or defend against legal claims.
  • Organizational transfers. We may share your information with third parties to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our organization or assets.
  • Aggregated and de-identified information. We may share aggregated and de-identified information with third parties, such as by sharing reports with third parties about trends in the usage of the Website.


We partner with certain third parties to collect information to engage in analytics, auditing, research, and reporting. These third parties may use server logs, web beacons, tags, pixels, and similar technologies, and they may set and access cookies on your computer or other device. In particular, our Website uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may learn more about Google Analytics’ data practices by clicking here and opt out of the use of cookies in web browsers by Google Analytics by clicking here.


The Website may contain links to websites or mobile apps of other third parties, including social media sharing features that link to third-party websites. If you follow a link to any of these websites or apps, please note that these websites (and any services that may be accessible through them) have their own privacy policies. We are not responsible for the privacy practices of other websites or apps or the information you share through such other websites or apps. We encourage our users to be aware when they leave the Website and to read the privacy policies applicable to such third-party websites. This Privacy Policy applies solely to information collected in connection with the Website.


One Can Help uses reasonable physical, technical, and administrative safeguards to protect your information against loss or unauthorized access, use, modification, or deletion. However, no security program is 100% secure, and thus we cannot guarantee the absolute security of your information.

One Can Help retains your information for as long as reasonably necessary for its legitimate purposes, to provide the Website to you, to fulfill the purposes described in this Privacy Policy, or as required by law.


One Can Help provides you with choices to review, access, and update your information or to exercise your data protection rights, as follows:

  • If you no longer want to receive our newsletters or other promotional communications, please follow the “unsubscribe” instructions that are included at the bottom of each message. Please note that if you unsubscribe from our promotional communications, you will still receive administrative messages from us.
  • You may have additional rights under applicable laws to request access to, correction of, deletion of, or restrictions on the processing of your information. To make such a request and/or inquire about such rights, please send us an email at with “Attn: Privacy/Legal” in the subject line. For your protection, we may only implement requests related to information that we have associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request.


The Website is not intended for nor directed to children under 13. We request that children under 13 do not provide information to us through the Website.


We ask that you not send us, and you not disclose, any sensitive information (e.g., social security numbers, financial account information, information related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or sexual orientation) on or through the Website or otherwise to us.


We may revise this Privacy Policy periodically in the future. If we make any material changes, we will post the revised Privacy Policy on our Website, with an effective date indicating when the revised Privacy Policy will take effect. We encourage you to review this Privacy Policy periodically.


If you have any questions or comments regarding our Privacy Policy, please email us at with “Attn: Privacy/Legal” in the subject line or contact us by mail at:

One Can Help
Attn: Privacy/Legal
P.O. Box 55
Newton, MA 02468